FAQS

Why is Barter-e.com  different from other e-currency exchangers?
Barter-e warranties a high level of privacy and doesn't communicate any personal information or transaction to a third party.
What is the minimum amount of e-currency to buy, sell or exchange?
The minimum to buy e-currency is 200 USD.
What methods of  payment do you accept?
The three methods for buying or selling e-currencies from Barter-e.com
are  Western Union, Credit Card and Bank Wire.
How long do you need to process my transaction?
To buy e-currencies, we fund your account within 12 working hours after receiving your payment in one of our bank accounts. To sell e-currencies, you will receive your money within 2 working days depending on the methods of payment you choose.
Can I cancel a transaction?
We show ourselves flexible for all cancellation requests. We apply no cancellation fees,but the fees depending on a third party (such as the e-currency providers or the financial  institutions) will be on your charge.
Can I place the order to buy e-currency over the phone and pay by credit card?
No, all orders must be placed on the website.
Can I invest my money with you? How much do you pay on investment?
Sorry, we are not an investment company.
How do I open an account with you to buy e-gold and other e-currencies?
You do not need an account with us to do that. Just use the buy and
sell forms to place the orders.
I have submitted the order to fund my e-currency account and made the payment. More then 24 hours later my account is still not funded. What is the problem?
The delay could be caused by several reasons, such as: the funds hasn’t arrived to our account yet. Contact us for assistance at support@barter-e.com My account has been funded, however the amount is less then I have
expected, even including your fees, why is that?
Please check our fees and charges . Also, in case of e-gold, the value of
your account may fluctuate due to the changes of the gold prices on the World markets